Refund Policy

This page is our complete refund policy. It explains how payments are processed, when a generation is refunded automatically, when you can ask for your money back, when you cannot, and exactly how to make a request. It applies to subscriptions and to credit packs bought on ai-image-agent.com.

1. Quick summary

2. Who processes your payment

Payments are handled by our payment provider Creem, which acts as the merchant of record. Creem charges your card, issues your receipt and invoice, and processes any refund we approve. We never see or store your full card number.

Your Creem receipt is the document that carries the transaction ID we need to locate a payment. Keep it — an email without the transaction ID takes longer to resolve.

3. Credits and failed generations

Every generation costs a fixed number of credits that depends on the model you pick (from 1 credit for Flux Schnell up to 45 credits for GPT Image 2). The price of each model is displayed in the generator before you run it.

• Failed generations are refunded automatically. If the model errors out, times out, or the request trips a safety filter, the credits return to your balance — normally within minutes.
• If credits are still missing 24 hours after a failed generation, email [email protected] with the time of the attempt and the model used, and we will restore them manually.
• Credits that were spent on a generation that completed successfully are not refundable.
• Credits are personal, cannot be transferred between accounts, and have no cash value. Any expiry is stated on the plan you bought.

4. When you can get a refund

• Charged in error. A duplicate charge, a wrong amount, or a charge you did not authorise. Send us the transaction ID and we refund the full affected amount, regardless of how much time has passed.
• First subscription purchase. Request within 14 days of the charge, provided you have consumed less than 20% of the credits included in that billing period. We refund the full amount and close the subscription.
• Unused credit pack. Request within 14 days of purchase, provided none of the credits in that pack have been used.
• Service failure. The service was materially unusable for you — for example, no generation succeeded at all — and we could not fix it within a reasonable time. We refund all or part of the affected period.
• Where the law requires it. Nothing in this policy limits mandatory consumer rights available to you in your jurisdiction, including statutory withdrawal rights where they apply.

5. When we do not refund

• Renewal charges after the first billing period — cancel before the renewal date and you will not be charged
• Credits already consumed by generations that completed successfully
• Requests made more than 14 days after the charge, other than where a statutory right applies
• Accounts terminated for violating our content policy
• Dissatisfaction with the artistic result of an image that was generated as requested — the free trial, the per-model credit prices and the public gallery exist so you can judge the output before paying

6. How to request a refund

1. Email [email protected] with the subject line "Refund request".
2. Include the account email, the charge date and amount, the Creem transaction or invoice ID, and one line on why you are asking.
3. We reply within 2 business days with a decision. If we approve, we send the refund to Creem the same day.
4. The money returns to your original payment method within 5–10 business days. The exact timing is set by your bank or card issuer, not by us — we can only confirm when the refund has been issued.

You do not need to explain your reasons in detail. We ask for the transaction ID because it is the fastest way to find your payment; a request without one can take several extra days.

7. Cancelling a subscription

• Cancel at any time from Account → Subscription, or by emailing us.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until that date, and you are not charged again.
• Cancelling stops future charges; on its own it does not refund the period already paid. To ask for that, see Section 4.
• Deleting your account does not cancel an active subscription. Cancel first, then delete the account.

8. Chargebacks

Please contact us before opening a chargeback with your bank. Almost every case is resolved faster by email, and a chargeback usually takes weeks. Accounts with an open chargeback may be suspended until it is resolved, and repeated chargebacks without contact may lead to the account being closed.

9. Price changes

We may change subscription prices. Existing subscribers are told by email at least 30 days before a change takes effect, and the new price applies from the next renewal. Cancelling before that renewal avoids the new price entirely.

10. Contact